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Privacy policy

Last updated: October 31, 2025

Flows8 (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR – EU 2016/679) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your data when you visit flows8.com, create an account, purchase items, or use our services.

1. Who We Are

Flows8 is a digital marketplace where users can buy and sell automation workflows, AI templates, and no-code integrations.
We operate as a data controller for user and buyer information collected directly on our website.

Contact:
📧 support@flows8.com
🌍 https://www.flows8.com

2. Data We Collect

We only collect information that is necessary to operate and improve our services:

a) Account Data

Name, email address, username, password

Country and language preference

b) Transaction & Payment Data

Purchase and subscription details, invoice data

Payments processed via Stripe or PayPal (we do not store credit card numbers)

c) Usage Data

IP address, browser type, device information

Actions on our platform (downloads, favorites, purchases, logins)

Cookies and session identifiers for login and analytics

d) Communication Data

Messages or support requests you send to our team or to authors

e) Seller (Author) Data

Payment and tax details required for payouts

Uploaded content, listings, and sales data

3. How We Use Your Data

We use your personal data only for legitimate purposes, including:

Creating and managing your Flows8 account

Processing payments and fulfilling digital orders

Delivering downloads and product updates

Communicating important service or billing notifications

Responding to support requests

Preventing fraud and maintaining platform security

Complying with legal and tax obligations

Improving marketplace functionality and user experience

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process your data under these GDPR bases:

Contractual necessity – to provide our services (account, downloads, payments)

Legal obligation – for invoicing, accounting, and tax compliance

Legitimate interest – for security, fraud prevention, analytics, and improvement

Consent – for optional marketing communications and cookie tracking

5. Data Sharing and Third Parties

We share data only with trusted partners necessary for Flows8’s operation:

Stripe / PayPal – secure payment processing

Email delivery providers – sending receipts and support emails

Cloud hosting and analytics services – website operation and performance tracking

All third-party partners are GDPR-compliant and process your data under strict confidentiality and security agreements.

Important: Flows8 is not responsible for how independent authors handle any data you may provide directly to them (e.g., through their profiles or external support links).
Authors act as independent data controllers for any personal information they collect outside the Flows8 platform.

6. Cookies and Tracking

Flows8 uses cookies and similar technologies to:

Maintain your login session

Track downloads and usage limits

Measure website performance (via privacy-friendly analytics)

You can manage or disable cookies anytime in your browser settings.

7. Data Retention

We keep your data only for as long as necessary:

Account and transaction data: retained while your account is active and up to 6 years afterward for tax and legal purposes.

Support and communication data: up to 24 months.

You may request account deletion at any time (see Section 10).

8. Data Security

We use robust technical and organizational measures to protect your data, including:

SSL/TLS encryption on all pages

Secure cloud storage with access controls

Regular server updates and vulnerability scans

Encrypted backups

However, no system is 100% secure; users are encouraged to maintain strong passwords and report any suspected breach.

9. International Data Transfers

If your data is transferred outside the EU/EEA, we ensure protection via Standard Contractual Clauses (SCCs) or equivalent safeguards with our partners (e.g., Stripe, email providers).

10. Your GDPR Rights

You have the following rights under GDPR:

Access – request a copy of your personal data

Rectification – correct inaccuracies

Erasure (“Right to be forgotten”) – request deletion of your account

Restriction – limit how your data is used

Portability – receive your data in a structured, machine-readable format

Objection – opt out of direct marketing or legitimate interest processing

To exercise any of these rights, contact support@flows8.com.

We will respond within 30 days of receiving your verified request.

11. Children’s Privacy

Flows8 is not intended for individuals under 18 years of age.
We do not knowingly collect data from minors. If we learn we have, it will be deleted immediately.

12. Data Breaches

In the unlikely event of a data breach affecting personal information, Flows8 will notify users and relevant supervisory authorities within 72 hours, as required by GDPR.

13. Third-Party Links

Flows8 may contain links to third-party websites (e.g., author portfolios, support pages).
We are not responsible for their content or privacy practices. We encourage you to review each site’s Privacy Policy before sharing any information.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect platform changes or legal requirements.
The updated version will always be posted on this page, with the “Last updated” date reflecting the latest revision.

15. Contact Information

If you have questions or wish to exercise your data rights, please contact:
📧 support@flows8.com
🌍 https://flows8.com/privacy
📍 Flows8, Portugal

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